Privacy policy
Last updated: September 29, 2025
Neshan Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Neshan Store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we say “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data.
We may collect or process:
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Contact details – name, billing/shipping address, phone number, email address.
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Financial information – card details, payment account numbers, transaction details, payment confirmations.
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Account information – username, password, preferences, and settings.
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Transaction information – items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
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Communications – details you provide when contacting us.
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Device information – browser, device, IP address, and unique identifiers.
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Usage information – activity on the Services, navigation history, and interactions.
Sources of Personal Information
We may collect personal information:
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Directly from you (e.g., when you create an account or make a purchase).
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Automatically (e.g., through cookies, devices, and browsing).
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From service providers (e.g., payment processors, shipping partners).
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From partners or third parties.
How We Use Your Personal Information
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Provide, Tailor & Improve Services – to process orders, payments, returns, shipping, account management, reviews, and personalized recommendations.
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Marketing & Advertising – to send promotions by email, SMS, or ads based on your shopping activity.
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Security & Fraud Prevention – to authenticate accounts, prevent fraud, and protect safety.
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Communication – to provide customer support and maintain our business relationship.
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Legal Compliance – to follow laws, respond to legal requests, or enforce policies.
How We Disclose Personal Information
We may share your personal information:
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With Shopify (our platform provider).
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With vendors and third-party service providers (IT, payments, shipping, analytics, storage).
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With business and marketing partners (for targeted ads and promotions).
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With affiliates or within our corporate group.
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During business transactions (e.g., merger, acquisition, bankruptcy).
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As required for legal reasons.
Third-Party Websites and Links
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. Always review their policies before sharing information.
Children’s Data
The Services are not intended for children under the age of majority. We do not knowingly collect their data. If you believe a child has provided us with personal information, please contact us for deletion.
Security and Retention
We take reasonable measures to secure your information but cannot guarantee absolute security. Retention depends on our need to provide Services, legal obligations, or dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access / Know – request access to your data.
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Delete – request deletion of your data.
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Correct – request correction of inaccurate data.
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Portability – request transfer of your data.
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Manage communications – opt out of marketing emails (non-promotional emails may still be sent).
You may exercise these rights via our Services or by contacting us.
Complaints
If you have concerns about our handling of your data, contact us. You may also lodge complaints with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last updated” date.
Contact
If you have questions, requests, or complaints regarding this Privacy Policy, please contact us: